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Facility Manager

ISS Facility Services - North America

This is a Full-time position in Portland, OR posted February 23, 2021.

nn Facility Manager nn nn n nn nn JOB DESCRIPTION: nn nnA Facilities Manager interacts with customers, provides information about the organization’s services, and may respond to customer complaints if needed.

This role devises strategies and policies to ensure that an organization meets its goals by planning, directing, and coordinating daily operational activities.

Problem-solving is required to identify issues and recognize shortcomings and effectively carry out solutions.

People in this role assess different options and choose the best course of action, often on a daily basis.

He or she, must be able to communicate clearly and persuasively to effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.nn nn PRINCIPLE DUTIES nn nn
· Establish and enforce company and customer goals, policies, and procedures nn nn
· Formulate policies and manage daily operations to ensure the highest level of customer service is providednn nn
· Manage general activities related to enhancing work performance and providing servicesnn nn
· Consult with other executives, staff, and board members about general operationsnn nn
· Identify places to improve performance, policies, and programsnn nn
· Promote responsibility for safe and controlled work environmentsnn nn
· Ensure that all customer complaints are handled professionally, appropriately, and in a timely mannernn nn
· Manage existing business, and oversee foremen and laborers responsible for servicing projectsnn nn n nn nn REQUIREMENTS nn nn
· Bachelor’s degree in business administration or closely related fieldnn nn
· 3+ years of supervisory or managerial experience with strong emphasis on customer servicenn nn
· Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solvingnn nn
· Demonstrates professional and political aptitude nn nn
· Bilingual (English/Spanish) preferrednn nn
· Strong computer proficiency skills (Excel, Word, PowerPoint)nn nn nn nn WORK ENVIRONMENT nn nnThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nn nnMost Facilities Managers work indoors, but some work outdoors part of the time.

Because supervisory and management is required, position may, at times, require individual to stand, walk, crouch, bend, and/or reach.

The work may be physically demanding and sometimes dirty and unpleasant.nn nn n nn nn OTHER nn nnThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Management retains the discretion to add to or change the duties of the position at any time.

nn nn nn nn ISS Facility Services is an Affirmative Action and Equal Opportunity Employer that promotes a diverse workplace.


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