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Case Manager 2 – Temporary

Multnomah County, Oregon

This is a Full-time position in Portland, OR posted February 23, 2021.

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$26.05 – $31.90 HourlyDepartment:Department of County Human Services (DCHS)Job Type:Temporary No BenefitsExemption Status:United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified):February 22, 2021The Opportunity:IMPORTANT INSTRUCTIONS:We describe the required application materials in the SCREENING AND EVALUATION section below.When completing the application on Workday as an external candidate through multco.us/jobs, you will come to a page where one of the prompts is to upload a “Resume/CV.” This is the place where you need to upload your cover letter and resume. There will be no other prompt for you to upload your cover letter and resume. Do not submit your application before you upload all of your attachments.When completing the application on Workday as an internal candidate, you may need to scroll down to see the “Resume / Cover Letter” prompt on your screen. This is the place where you need to upload your cover letter (and your resume, if you choose to include one). There will be no other prompts for you to upload your cover letter (or resume). Do not click the orange “Submit” button before you upload all of your attachments.* – Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. –OVERVIEW:Are you excited about helping people experience personal growth and development, enjoy meaningful relationships, safely live, and fully participate in communities and activities they choose? We are too!As a temporary Case Manager 2 you will provide rental and housing assistance, economic stability supports, food access, advocacy resources and opportunities to low-income families, children and individuals directly impacted by COVID-19. This work is done by a qualified staff who conducts intakes, determines eligibility, assess needs and works to find resources and opportunities to assist individuals and families to meet their needs. These temporary staff will perform these duties with a trauma informed and racially just approach.We are seeking bilingual Spanish and bilingual Somali candidates to fill these positions to serve our communities.This Work Matters – watch our video to learn more.Primary responsibilities include:* Provide direct client services with individuals and families directly impacted by COVID 19, at Bienestar de la Familia* Provide initial screening, intake and eligibility determination for rent assistance and other social service supports for individuals and families directly impacted by COVID-19* Connect with landlords on behalf of clients to ensure rent assistance will prevent eviction. (It is estimated that COVID-19 Rent Assistance service delivery will comprise 90% of work time compared to other supports outlined)* Accurately complete all required paperwork, client flow processes and data entry, as assigned* Assess client needs and risk status through phone call interviews, in-person sessions, or through a virtual platform* Assist clients in finding resources for clothing, food, and basic needs. Assist clients to apply for food benefits such as SNAP or WIC, or other public benefits. All of which alleviate the stress and impacts of COVID-19* Participate in projects led by Bienestar and the YFS Division, including (but not necessarily limited to) food access and deliver,for those impacted by COVID-19* Engage with supervisor, team members and colleagues around effective service delivery* Actively engage in team meetings, trainings and community events on behalf of Bienestar de la Familia* Engage in training and related professional development to learn and practice all data collection and reporting tools required for record-keeping and tracking* Complete all required client data tracking through Program specific and community wide tracking tools* Engage in processes &/or team discussions to refine such tools, as necessary* Enter timely and accurate data in ServicePoint, as assignedSuccessful case managers have:* Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values* Knowledge of principles and practices of case management for people impacted by intellectual and/or developmental disabilities* Ability to stay on top of the clerical duties so the client work stays up to date* Ability to multi-task and prioritize* Strong interpersonal, communication, and organizational skills* Commitment to delivering person-centered care* Comfort and competence with using standard technologyTO QUALIFY:We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process.Minimum Qualifications/Transferable Skills*:* Associate’s degree (Equivalent training and practical experience may substitute for the educational requirement)* Three (3) years of case management work experience* Must have a valid drivers license* Must pass a criminal background check (this step occurs after a job offer)Preferred Qualifications:* Fluent in Spanish (speak, read, and write)* Fluent in Somali (speak, read, and write)* Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.SCREENING AND EVALUATION:The Application Packet:1. A resume. Please attach your resume as a separate document. (As an internal candidate, you may choose to complete your Talent Profile in Workday instead of or in addition to attaching a resume, but a comprehensive Talent Profile is not required to apply for this position.)2. A cover letter. Please attach your cover letter as a separate document. Your cover letter should address why you are interested in this opportunity and how your qualifications and experiences (both professional and/or lived) will make you a successful candidate for this position. The cover letter should also demonstrate your work experience and transferable skills and how they are related to those shown in the Overview and To Qualify sections of the job announcement.Note for internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.* – Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. –We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans’ preference. (The recruiter as listed on the job announcement must receive all required veterans’ preference documentation by the closing date of the recruitment.)The Selection Process: For details about how we typically screen applications, review our overview of the selection process. We expect to evaluate candidates for this recruitment as follows:1. Initial review of minimum qualifications2. Application materials review3. Phone screen4. Consideration of top candidates5. Background and reference checksNote: Application information may be used throughout the entire selection process. This process is subject to change without notice.ADDITIONAL INFORMATION:Type of Position: This hourly non-represented position is eligible for overtime pay.Note regarding salary placement: New employees and rehires will be paid at the minimum rate in the range for their classification unless a higher rate is approved by the Appointing Authority.Diversity and Inclusion: At Multnomah County, we don’t just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Keri CaffreysEmail:keri.caffreys@multco.usPhone:+1 (503) 9888295 x88295Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:6297 – Case Manager 2

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