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Staffing Scheduler

Home Instead

This is a Full-time position in Beaverton, OR posted February 25, 2021.

Company Overview:

Are you looking for an opportunity to make a difference in the world with the work you do and enjoy a meaningful career?  Are you searching for a fun,mission-oriented company where you can make your mark as an expert?  Home Instead® is the world’s trusted source of non-medical companionship and home care services for seniors, has an exciting opportunity to join our team as a Staff Scheduler. Our services include companionship, meal preparation, light housekeeping, medication reminders, laundry, errands, escorting to appointments and personal care. No certifications required, training will be provided.  If you want to work for a company that is making a difference, apply today!  You’ll be involved and you’ll have fun!

Overview:

  • This is an hourly position with excellent compensation, that is non-exempt from FLSA overtime rules.
  • This position requires the performance of office work directly related to the general business operations of HD Industries, LLC d.b.a. Home Instead®.
  • This position requires the exercise of discretion and independent judgment regarding the significant matter of maintaining the daily schedules of clients and CAREGivers thus creating a basis of billable services for the business.
  • Compatibility between CAREGivers and clients
  • Efficient utilization of the office’s collective CAREGiving resources
  • Nurturing the relationships with our CAREGivers maintaining or increasing the hours of service provided

Objective:

  • The CAREGiver Scheduler ensures quality client care by managing the service schedule with the following goals in mind:
  • Compatibility between CAREGivers and clients
  • Efficient utilization of the office’s collective CAREGiving resources
  • Nurturing the relationships with our CAREGivers maintaining or increasing the hours of service provided

Primary Responsibilities:

  • Reflect the values of HD Industries, LLC d.b.a. Home Instead®
  • Answer incoming calls in a friendly, professional and knowledgeable manner, during regular and on-call hours
  • Use the CAREGiver pool efficiently to provide as many service hours as possible while limiting instances of CAREGiver overtime
  • Monitor, mediate and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service as needed
  • Review each scheduled shift for billing and payroll rate accuracy prior to each pay period which is the 1st and 16th of each month
  • Coordinate and maintain monthly client schedules in ClearCare, during regular and on-call hours
  • Maintain a minimum of 30 days out on the Open Shift calendar at all times
  • Maintain communication with clients about their schedules, new CAREGivers on shift, replacement CAREGivers, fill-in CAREGivers, etc.
  • Ensure all On-Call notes are followed-up on so we do not have any unassigned shifts or duplicate assignments. Ensure that if there is a change in a schedule that everything has been followed thru with; i.e. shifts canceled, added and/or corrected
  • Ensure communication to CAREGivers is accurate and complete before scheduling shifts
  • Complete performance numbers weekly
  • Gain mastery of the following technical systems/processes/resources: Outlook Calendars, Outlook Mail, ClearCare, Microsoft Word, Microsoft Excel, Panasonic Phone System, EFax, and more

 Qualifications:

  • Previous Scheduling experience (1 year minimum) required
  • Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a constantly changing environment

Each Home Instead franchise is independently owned and operated.

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