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Field Service Engineer (ME) in Portland, ME US at Apex Systems

Apex Systems Inc.

This is a Full-time position in Portland, OR posted May 1, 2021.

Field Service Engineer (ME) in Portland, ME US at Apex Systems

Apex Systems is looking for a Field Service Engineer to support one of our clients supporting the state government.

This will be a remote role with local travel throughout the Portland, Maine area. 

If interested, please email your resume to jrodgers@apexsystems.com and we can discuss the opportunity further!

Job Description:

The primary responsibilities of this position are to support day-to-day customer facing IT field operations within primarily the Maine DMV area as well as Local and Federal Law Enforcement related operations. You will join an established team in the Region and will be provided with a Cell Phone and Laptop.

The majority of days you will start from your residence awaiting service calls to be dispatched within the area, and you will be compensated for overtime that falls before, or after business hours if your time is required to complete a task.

PLEASE NOTE: To fulfill this position you must be a US citizen without dual citizenship

In applying for this position you will be subjected to state and federal background checks, which includes checking into prior or current criminal history and credit issues .

Monday – Friday, on occasion, scheduled project work that falls on nights weekends for which you will be compensated Support the day-to-day field service and repairs operation in order to maintain compliance to the Customer(s)’ contractual SLA requirements Responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture units, and ensuring that company assets are tracked and safeguarded Act as liaison between the operations team and the Customer(s)’ operational personnel Provide/manage hardware and software support and maintenance Responsible for contributing to weekly and monthly reporting as defined by the Supervisor Control/manage consumable and spare parts inventory at levels defined by management Support new additional customer operations as needed Assist with hardware and software upgrades to field equipment Triage customer issues via phone and remote desktop connection as needed or when not engaged with other duties such as being out on a service call.

Support localized customer phone support queues as a means to expedite service Interface with and support personnel for the diagnosis and repair of problems with field equipment hardware and software Willingness to travel long distances on a daily basis (in-state driving, rare overnight stays, rare out of state travel) Willingness to be on-call (cell phone) and prepared to travel during business hours Ability to vary work hours to meet company commitments
Required Technical Skills:
A+ Training or similar is preferred but not required MCSE Certifications are preferred but not required Windows Experience Ability to install and manage OS, administer users’ accounts, security, configuration, patch management, updates and configure local network connectivity for supported programs.

Capable of following documented procedures to install and maintain custom hardware components using support tools such as schematics, operating manuals and technical documentation.

Able to assists with configuring network connections; gather, organize, analyze and troubleshoot basic network issues; employ support tools to trace network connectivity issues, diagnose problems and escalate to proper IT professional for resolution..

Basic capabilities in triaging and remediating system problems and issues Ability to triage and support customers via phone in support of assigned programs Basic familiarity with network skills including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory.

Communication
Communicate effectively with the team and the customer Excellent interaction skills at all levels within the customer’s organization including end user, branch management, and support teams.

Acts as an information source and represents the company on projects specific to the area of expertise.

Actively listens and solicits feedback from the customer to make process improvements.

Strong interpersonal skills.

Able to communicate effectively and tactfully with both customer management and technical staff.

Able to discuss technical issues with non-technical team members and drive issues to resolution.

Strong verbal communication skills involving internal and external support teams.

Teamwork and Planning
Able to work effectively within customer teams and manage project deliverables Builds effective relationships with internal, external, peer technicians and management.

Able to work effectively within customer teams and manage project deliverables Applies business knowledge and understanding of customer requirements and commitments by adjusting schedules, travel requirements and allocating resources as needed within scope of responsibility.

Recognizes obstacles during planning process, develops contingencies, recommends solutions and follows through with appropriate actions.

Demonstrated ability to multi-task and prioritize.

Required Experience:
Prior service experience is a benefit, but not a requirement Must be a US Citizen without dual citizenship
EEO Employer

Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com (Do not submit resumes or solicit consultants to this email address) or 844-463-6178.

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